Q: What types of payment do you accept?
A: As we process all of our orders through PayPal, we currently accept Visa, Mastercard, Discover, American Express, and
of course PayPal.
Q: Is shopping online secure with Fafahair?
A: Absolutely. Your financial security is of the utmost importance to us, so we handle all of our sales through PayPal, the
world's leading online payment solution provider, ensuring your order will always be safe and secure.
Q: Where are you located?
A: Our office is located in North Carolina.
Q: What quality is your hair?
A: 100% remy human hair. Each strand is hand picked strand by strand to ensure the cuticle layers are aligned in
the same direction which prevents tangling and ensures a longer life.
Q: Can you color the hair?
A: Yes, but it is not recommended to lighten or lift color from this hair. If you must color the human hair extensions,
we recommend purchasing a lighter color and using semi-permanent color to deposit only.
Q: Can the hair curled or straighten?
A: Yes, you can put heat to the hair because it is human hair. However, please learn more about how to take care
the hair extensions from your stylist.
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All rights reserved.
Information & Help
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How long does it take to get the package?
We send out orders next business day through Post Office. We have two options for shipping. One is First Class
shipping and another one is Priority Mail shipping. It depends where your shipping address is located. Usually and
normally, it will take 3 business days for Priority Mail shipping. First Class mail will take 3 – 7 business days normally.
You can also check Post Office website www.usps.com to estimate the delivery time by yourself. You can use our zip
code 28729 and your zip code to find out how soon you can get the package.
Do you have overnight shipping service?
We prefer you plan to order your hair extensions ahead and try to not get in the hurry situation. Express Mail shipping
with Post Office is the fastest way to send package. However, it may deliver the package overnight or second day,
depends on the locations. Please check out the delivery time from their website www.usps.com based on your zip
code and our shipping zip code (28729) and get the idea how long it will take to get your shipping address. We charge
$30 S&H fee for the first item on Express Mail shipping if you do request it.
If I am not completely satisfied with the product, what is your return policy?
Here at Fafahair, your satisfaction is always of paramount importance to us. Therefore, returning items to us is no
problem. If you are not completely satisfied with our product for any reason, you may always return it within 7 days of
receiving the product. However, the product must still be in its original unopened package and the buyer is
responsible for the cost of return shipping.
Where do I return the product if I want to send the product back?
Please send the return to:
15 Quail Run
Etowah, NC 28729
Do I need a return number and what else I need to do with the return?
Please include your invoice in the return box and keep the hair in the new and original conditions.